Macy’s Inc (NYSE:M) has reported to its customers that hackers stole some of their personal information. This case of unauthorized access to the data of customers took place last month. Some of the things the hackers got away with were the customers’ names, phone numbers, and addresses. The others were the card verification codes and credit card numbers.
A close outlook
The retail giant has decided to keep private the actual number of affected customers. However, the breach may have impacted thousands of its customers.
Analysts say that the recent incident was unfortunate and is an example of the determination of hackers. They seem to be perfecting their skills by the day, according to the analysts. These analysts believe the installation of the credit card skimming malware is a new practice in hacking and needs to be countered.
It is not yet clear the group that was behind this particular hacking. However, a group known as Magecart has been reported to engage in such cases before. They have executed some of the biggest crimes along this particular line.
The company’s reaction
The company apologized to its shoppers, ensuring that such an incident won’t happen again. It also showed its appreciation to all its customers for taking the time to read the letter.
This leading company reveals that the hackers had attached a malicious element to its computer code to exact the crime. The company’s team has been showing a lot of dedication in countering the matter. Within a short period, the investigations started with the objective of pinning down the persons involved. This team was also able to pull down the unauthorized code on the same day. The business guru says that customers need to appreciate the speed it moves with to resolve issues.
Reports indicate that the hackers had breached the company’s website a week before the incident.
The company is looking into the case critically so that it formulates ways to counter such in the future.
It says that it is going to provide relief to all the affected customers. The business gave this notification through a letter promising to offer them protection at no cost.